Policies

Return & Refund Policy

Last updated: May 26, 2026

30-Day Return Window

We accept returns of unused vending machines in original, undamaged factory packaging within 30 days of delivery. The machine must be uninstalled, free of product residue, and in resaleable condition.

How to Request a Return

Email returns@vendingiqsupply.shop with your order number and reason for return. We will issue an RMA number and return shipping instructions within 2 business days.

Restocking & Shipping

Approved returns are subject to a 15% restocking fee to cover inspection, repackaging, and freight handling. Outbound and return freight charges are non-refundable unless the return is due to our error or a manufacturing defect.

Damaged or Defective Machines

Inspect your shipment on delivery. If a machine arrives damaged, note it on the freight bill of lading and notify us within 48 hours with photos. Defects covered under the manufacturer warranty are handled through warranty replacement or repair at no cost to you.

Refunds

Once the returned machine is received and inspected, refunds are issued to the original payment method within 5–10 business days. You will receive an email confirmation when the refund is processed.

Non-Returnable Items

Custom-built or custom-wrapped machines, installed machines, and machines with cosmetic or operational damage caused after delivery are non-returnable.